Our promise for delivery and returns
At Bee Hive Beverages, we are committed to ensuring your custom snowglobe cups arrive safely and that you are completely satisfied with your purchase. Learn more about our delivery process and refund policy here.
Swift delivery to your door
Once you have placed an order for your unique snowglobe cup, you can expect it to be dispatched and delivered within 3-7 working days. We understand the excitement of receiving your custom item, and we strive to get it to you as quickly as possible.
Delivery charges and methods
All our custom snowglobe cups are shipped using Royal Mail First Class service. Delivery charges are calculated at checkout and will be added to your order total. This ensures a reliable and prompt service for all our customers across the United Kingdom.
Refunds and exchanges for damaged or incorrect orders
Your satisfaction is our priority. If your custom snowglobe cup arrives damaged or if you receive the wrong order, please contact us immediately. We will gladly arrange for a full refund or create a brand new replacement cup for you at no additional cost. We aim to resolve any issues quickly and efficiently to ensure you are happy with your Bee Hive Beverages experience.
Our return conditions
To be eligible for a refund or exchange, you must notify us of any damage or incorrect orders within 48 hours of receiving your package. When returning an item, please ensure it is placed in a new box to prevent further damage during transit. For any questions or to initiate a return, please contact us at beehivebeverages@outlook.com .