Your questions answered

Welcome to our frequently asked questions page! Here, you'll find answers to common queries about our beautiful custom snowglobe cups, from ordering and customisation to delivery and care. We aim to make your experience with Bee Hive Beverages as clear and enjoyable as possible.

Frequently asked questions

At Bee Hive Beverages, we pour our heart into every custom snowglobe cup. We understand you might have questions, and we're here to provide all the information you need to feel confident in your purchase. Our commitment to quality and customer satisfaction is at the forefront of everything we do.

How long does delivery take?

Delivery times for our custom snowglobe cups can vary based on customisation complexity and your location within the United Kingdom. We aim to dispatch all orders within 3-7 business days. For precise estimates, please check the shipping information provided at checkout or contact us directly at beehivebeverages@outlook.com .

How can I pick my glitter or decal?

During the ordering process for your custom snowglobe cup, you will be guided through our customisation options. You can choose from a wide range of glitter colours and unique decal designs to truly personalise your cup. If you have specific requests or ideas, please get in touch with us at beehivebeverages@outlook.com .

Are your snowglobe cups suitable for children?

Our snowglobe cups are designed with durability in mind; however, they are not intended as toys. They are suitable for children under adult supervision. We recommend exercising caution with very young children due to small parts (glitter,custom ice designs) and the glass-like nature of the cup material. Please use your discretion.

What should I do if my handmade cup arrives damaged?

We take great care in packaging our handmade custom snowglobe cups. In the rare event that your cup arrives damaged, please take a clear photo of the damage immediately upon delivery. Send the photo to our customer service team at beehivebeverages@outlook.com within 24 hours of receipt, and we will promptly arrange for a replacement.

Do you offer international shipping?
Currently, Bee Hive Beverages ships exclusively within the United Kingdom. We are always exploring options to expand our shipping destinations. Please check back on our website or follow our social media for updates on international shipping availability.

How do I care for my custom snowglobe cup?
To ensure the longevity of your custom snowglobe cup, we recommend hand washing only with mild soap and cold water. Avoid abrasive cleaners and do not put it in the dishwasher or microwave. For more detailed instructions, please visit our Care Instructions page.

Can I get a custom design not listed on your website?
We love bringing unique visions to life! If you have a specific custom design in mind that isn't featured on our website, please contact us with your ideas. We'll do our best to accommodate your request and create a truly one-of-a-kind snowglobe cup for you. Visit our Customisation Options page for more information.

Ready for your unique snowglobe cup?

We hope these answers have clarified any questions you had. If you need further assistance or are ready to design your perfect custom snowglobe cup, we're here to help you every step of the way.